Resources in this module
6 RESOURCESLeadership Fundamentals Guide
A plain-language guide to what good leadership looks like in an early learning service, covering team rhythms, one-on-ones, feedback culture and delivering feedback using COIN and Radical Candor, with links to the tools for each step.
Open guideOne-on-One Question Bank
Thirty-six ready-to-use questions for your one-on-ones across care, goals, roadblocks, coaching, growth and accountability, each with when to use it, what to listen for, and a follow-up.
Open question bankDifficult Conversation Pre-Mortem
Walk through a hard conversation on paper (real issue, evidence, bias, four ways it could go wrong, success, follow-up) and an AI stress test reads your prep and flags weak spots.
Open worksheetCommunication Standards Designer
Map thirteen common situations (sick calls, child incidents, family concerns, service updates) to channels and response times, set your rhythms and after-hours rule, and AI drafts a one-page standards document for your handbook.
Open designerScenario Training Library
Pick from eight real situations Service Managers face (from an educator who stops pulling their weight to a probation that is not going well) and each one gives you a framework, the risks, and an AI-drafted conversation plan.
Open scenariosBrand Kit and Tone of Voice
Set your service's logo, colours and tone of voice once. Every CLA resource you generate after this picks it up automatically, so the documents you hand to your team look and sound like your service.
Open brand kit