The groundwork every service needs. A plain-language summary of the Children's Services Award and Teachers Award, a classification record template for your team, and a 20-question HR health check. Start here if you are new to running the people side of a service.
Attract and hire the right educators for your rooms. Position descriptions, job ads, interview guides, reference checks, selection frameworks and skills assessments. Built for the roles an early learning service actually hires for.
Set new educators up for success from their first day. A 90 day planner, a coordinator role matrix and tracker, induction checklists, schedules and buddy briefings. Everything so a new educator walks in knowing what is expected and who is supporting them.
Run the first six months with structure. Week 1, Month 3 and Month 6 check-ins with review scripts, plus confirmation, extension or termination letters built in. A formal improvement plan builder for when things are not on track.
Run better one-on-ones and audit your team rhythms. Set development goals that connect each educator's growth to outcomes for children. Build full 70/20/10 development plans your team actually uses.
Plan the conversation before you walk in. Ten ready-to-use scripts and emails for the moments in between, from a first late arrival to a serious complaint. COIN model and Radical Candor, translated for how an educator hears feedback in an early learning service.
Set quarterly goals with OKRs tied to your QIP. Run reviews every six months, or quarterly if you can, using a builder that tracks goals, strengths, development areas and next-period plans. Educators fill in a self-assessment the week before, so nothing in the review is a surprise.
Get pay right so it is not an issue. Read the full review process guide, run the five-step planner and draft award or review letters. Design the benefits that sit around pay and build a team-facing pay and benefits statement or a full eight-page handbook.
Culture is what your team actually does, not what you say. Run a culture design session that lands on behaviours you can see in the room. Turn the output into a guidebook educators read in their first week and the whole team returns to.
Draft any of 18 early education policies in your own service's voice. Audit your service for psychosocial hazards against the Code of Practice. Build the sexual harassment prevention plan the positive duty now requires, written for early education rather than lifted from a corporate template.
Finish well. Draft a tailored offboarding checklist and build exit interview questions that actually surface patterns. Ten ready-to-send templates for the moments that matter, from resignation through to post exit.
The leadership fundamentals every Centre Manager needs. A plain-language guide to team rhythms, one-on-ones and giving real feedback, thirty-six ready-to-use one-on-one questions, a pre-mortem worksheet for the hard conversations you have been avoiding, and a scenario library for the tricky people situations services actually have to handle.