The groundwork every service needs. A plain-language summary of the Children's Services Award and Teachers Award, a classification record template and a 20-question HR health check.
Attract and hire the right educators. Job ads, interview frameworks, reference checks and offer letters for early childhood roles.
Set new educators up for success from their first day. Checklists, schedules and induction frameworks for your service.
Run the first six months with structure. Week 1, Month 3 and Month 6 check-ins, review scripts, and confirmation, extension or termination letters built in.
Run better one-on-ones, audit your team rhythms, set development goals and build full 70/20/10 development plans that connect each educator's growth to outcomes for children.
Plan the feedback conversation before you walk in. COIN model and Radical Candor, translated for how an educator hears feedback in an early learning service.
Set quarterly goals with OKRs, then run reviews every six months (quarterly if you can). Nothing in the review should be a surprise, just the conversation coming together on paper.
Get pay right so it is not an issue. Read the full review process guide, run the five-step planner, draft award or review letters, design the benefits that sit around pay, and build a team-facing pay and benefits statement or a full eight-page handbook.
Culture is what your team actually does, not what you say. Run a culture design session that lands on behaviours you can see in the room, then turn the output into a guidebook educators read in their first week and the whole team returns to.
Draft any of 18 early education policies, audit your service for psychosocial hazards against the Code of Practice, and build the sexual harassment prevention plan the positive duty now requires. Written for early education, not lifted from a corporate template.
Finish well. Draft a tailored offboarding checklist, build exit interview questions that actually surface patterns, and use ten ready-to-send templates for the moments that matter from resignation through to post exit.
Scenario based training modules and workshop resources designed to build confident, capable Service Managers.